Ordering
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Where to shop
SUPERSTAR APPAREL is sold exclusively at SUPERSTARAPPAREL.NET.
Processing Time
The time it takes to make your custom-ordered item is called "processing time." Our processing time is measured in business days, and no matter how it's made, it takes between 2 and 5 business days.
97.66% of the orders we get are sent out within 5 business days. More than half of the orders we get are shipped in three business days or less.
Please note:
97.66% of the orders we get are sent out within 5 business days. More than half of the orders we get are shipped in three business days or less.
Please note:
Shipping time is not included in the fulfillment time. Add up the estimated fulfillment time and the estimated shipping time to get an idea of how long it will take for an order to get where it needs to go.
Our averages for completing orders don't take into account how long an order might be put on hold.
Large orders may take longer to be filled on average, but they will still be filled within 5 business days.
Our processing times are an estimate, but not a guarantee.
Order Cancellation
Most of the time, we can't change or cancel an order once it's been placed.
During times of high demand, there is a chance that your order will be canceled because there isn't enough stock. If your order is canceled, you will get all of your money back. We suggest that you try to place your order again or join our waitlist for the item that is sold out.
To make sure you are safe, we take extra steps to check the information on your order. If you get a notice of cancellation, please contact Customer Service to find out more.
Payment Options
Charge cards
We take credit cards from Visa, MasterCard, American Express, and Discover. After your order has been sent, you will be asked for payment. (Without pre-orders)
PayPal
If you choose this option at checkout, you will be sent to the PayPal site where you can "Log In" and look over your account before clicking "Pay Now." You will go back to superstarapparel.net once this transaction is done.
Q1: When will my order ship?
All in-stock orders received by 12pm Monday to Thursday will be shipped out the same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
Q2: Can I inspect the goods before receiving them?
Yes, you can check the quality of the goods before proceeding to payment.
Q3: Why hasn't my shipment arrived?
Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information.
Q4: Which countries do you ship to?
We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.
Q1: How can I pay for my order?
We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.
Q2: What credit cards do you accept?
We accept VISA, MasterCard, American Express and Discover card.
Q3: What currency are your prices listed in?
All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.
Q4: What are your payment terms?
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
Q1: What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
Q2: Can I return the product?
All returns must have prior authorization from EcomSolid, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to EcomSolid within 7 working days of receipt of the items. Return condition must be the same or equivalent to EcomSolid original packaging.
Q3: I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from EcomSolid for both the returned product and the new replacement product.
Q4: My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.